
Devika P Menon
I really liked this app and have been using since few years. everything was fine, I was getting lot of surveys, payment was right on time - within 5 days. Now since June I don't know what is wrong with them. They won't just send me the reward even after 1 month of redemption. I am tired of mailing them and complaining but they keep saying rewards are processing. But they won't send me the reward. Frustrated with their customer service.
6 people found this review helpful

Kiara
I’m really disappointed with this app. I spent a lot of time honestly completing surveys, collected enough points, and finally decided to redeem a Flipkart voucher. But just one hour after applying for the reward, my account got suspended without any valid reason! It’s extremely frustrating when you work so hard only to see your account blocked right when you’re about to get your reward. pls be careful before investing your time here.
7 people found this review helpful
Toluna corporate
4 November 2025
We're sorry to hear that your experience with our app is not at the level we would have liked. We strongly encourage you to report in detail any issue you might encounter to our support team so that we may properly assist you. They can be reached via the app's and site's Contact features, or by email at support@tolunahelpdesk.zendesk.com.

Nikoletta Gketsi
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Poor experience, very bad customer service, unable to log in, my account was blocked as I "violated the terms and conditions", all I did was one survey and then It would not accept my password or reseting my password. Website and app do not work properly and customer service is very unhelpful. I emailed them a few times and response was always general and unhelpful.
7 people found this review helpful
Toluna corporate
21 October 2025
We're sorry to hear that your experience with our app is not at the level we would have liked. We strongly encourage you to report in detail any issue you might encounter to our support team so that we may properly assist you. They can be reached via the app's and site's Contact features, or by email at support@tolunahelpdesk.zendesk.com