
Anna Shipil
The app is nice and user-friendly, it's great that it gives you new exercises every day. I also like additional trainings you can do and information about skin-care. What I didn't like is explanation of technic: I often don't understand how and what exactly to do. And there's no option to ask a question about it. Also the app has some questionable (not scientifically proven) techniques, like acupuncture. I don't like paying for waiting my time on such stuff Many exercises seem good though.
17 people found this review helpful
Hey there, thanks for sharing your ideas! Your feedback means the world to us and plays a vital role in shaping our new features. We'll keep an eye out for similar requests, and if it gains traction, we'll work hard to make it a part of the app. Stay tuned for exciting updates!

Kim Scheffler
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I am super happy because the bug is fixed—no more issues logging in! But I am bit confused because the videos keep changing. Once, I paused a training and when I wanted to resume, it was a different training with a different person. Why's that? 😅 It would be nice being able to go back to my favourites, but they keep changing even though I did not change the target areas!
4 people found this review helpful
Hello Kim. Thank you for your feedback. We’re happy to hear the login issue is resolved. Regarding the videos changing, we recommend reaching out to us directly so we can better assist you with this. Please contact us at support@luvly.care, and we'll help resolve the issue as quickly as possible.

Jacquie Clapperton
The app is excellent but the customer service is appalling. I signed up for the first month free if I used it every day; when I missed a day, they charged me £15.79 which I thought was reasonable. THEN, I got hit with a renewal of £87.27! I'm on disability & there's no way I can afford that monthly or even annually in one payment. They told me that I'd signed up for a discounted first month but I hadn't. They repeated the reply word for word & then ghosted me. I would continue at £15 monthly.
Hi! I'm Kate, the head of support at Luvly. I'm sorry to hear about your experience. We strive to provide clear information about subscription conditions before any purchase. Please email us at support@luvly.care with "Luvly for Kate" in the subject line, and I will personally look into your case. I look forward to resolving this for you!