Opal Travel
3.5star
15.4K reviewsinfo
Government
info
1M+
Downloads
USK: All ages
info
About this app
The Opal Travel app is the official Transport for NSW app to help you get around in NSW Australia. You can plan and save your trip, check travel activities and fares, top up Opal card and more, all in one place. Download the FREE Opal Travel app now.
Key features:
- Manage and top up Opal card on the go: Register your Opal card to check your balance, top up or set up auto top-up.
- Track Opal and Contactless payment activities: Review your Opal and contactless payment travel history and fares.
- Simple trip planning: Plan your trip via public transport, cycling, walking, or driving, set your favourite trips and locations, and check public transport fares.
- Check departure times at a glance: Check public transport departure times for train, metro, bus, light rail and ferry services.
- Get live trip update: Receive service update, disruption and on-the-go hop off alerts for your trip.
For more info, visit https://transportnsw.info/apps/opal-travel
By installing Opal Travel you acknowledge and accept the Opal Travel app Terms of Use and agree to receive those Terms of Use and any amendments electronically via the Apple App Store. You acknowledge that Transport for NSW will not send you a paper copy.
Key features:
- Manage and top up Opal card on the go: Register your Opal card to check your balance, top up or set up auto top-up.
- Track Opal and Contactless payment activities: Review your Opal and contactless payment travel history and fares.
- Simple trip planning: Plan your trip via public transport, cycling, walking, or driving, set your favourite trips and locations, and check public transport fares.
- Check departure times at a glance: Check public transport departure times for train, metro, bus, light rail and ferry services.
- Get live trip update: Receive service update, disruption and on-the-go hop off alerts for your trip.
For more info, visit https://transportnsw.info/apps/opal-travel
By installing Opal Travel you acknowledge and accept the Opal Travel app Terms of Use and agree to receive those Terms of Use and any amendments electronically via the Apple App Store. You acknowledge that Transport for NSW will not send you a paper copy.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info and 4 others
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
3.5
15.2K reviews
Shrihari Velhal
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October 17, 2025
This app doesn't have the option to disable auto top-up. You have to use the website for raisin complaints. The auto top up stays enabled for a blocked card ( even if you remove your card from your account). A blocked card can get used after a few years (as per customer service people). Then, it will automatically deduct money from your account, which you can't claim back. So make sure you disable the auto top-up before blocking your lost card. The customer service call experience isn't good.
1 person found this review helpful
Transport for NSW
October 23, 2025
Hi there, thank you for your encouraging feedback about Opal Travel app. For further assistance with an existing account, please contact Opal Customer Care at https://www.opal.com.au/en/customer-care/lodge-feedback
Tylar Bushell
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October 15, 2025
Amazing App, but I have a suggestion for an in-app/website feature. Cause people's cards get blocked if they don't have the right funds. you could add like an in-app feature/website feature where if someone doesn't have the funds to pay. they get sent a form/link with a number and then they put that number into the bar kinda like a fine and then when they have paid their outstanding charge/s. Their card gets unblocked automatically
1 person found this review helpful
Transport for NSW
October 23, 2025
Hi there, thank you so much for your encouraging feedback about Opal Travel app! For further assistance with an existing account, please contact Opal Customer Care at https://www.opal.com.au/en/customer-care/lodge-feedback. Transport for NSW is always working with developers and technology experts and your feedback has been passed on
Virginia G
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September 2, 2025
While the app is very easy to use and works VERY well every time, I shaved off 1 Star because there are a few things that could be improved. 1: Top Up - in addition to the suggested amounts, there could be "custom" where you add your own amount. 2. adding the Opal card to the wallet (like Flybuys). 3: being able to change an email as the log-in, much like changing your password (I closed my old email years ago).
10 people found this review helpful
Transport for NSW
September 3, 2025
Hi Virginia, thank you for your positive feedback about Opal Travel app! Transport for NSW is always working with web and app developers, and technology experts to identify the best transport experience for our customers. We appreciate you taking the time to submit your feedback, it has been passed on to the app team for their review.
What’s new
- Feature label update from "Next service info" to "Departures" to align with other channels
- Addition of "Rest area map" in Services section
- Bug fixes
- Addition of "Rest area map" in Services section
- Bug fixes
App support
About the developer
TRANSPORT FOR NSW
appsinfo@transport.nsw.gov.au
231 Elizabeth St
Sydney NSW 2000
Australia
+61 481 383 855
